Booking Fee & Cancellation Policy

We’ll always do our level best to accommodate you for an appointment at a date and time that suits you. However, due to the demand for appointments, we will ask for a booking fee to secure your booking.

The Booking Fee will be payable at the time of booking and will be used as part payment towards your service. It is fully refundable provided we receive 2 days (48 hours’ notice) if you need to cancel your booking.

Your Booking Fee payment will be as follows:

50% of ALL services colour, cut or other services.

Why a Booking Fee?

When you make a booking with us, we take your appointment as a verbal contract and the time slot is reserved especially for you. If you forget or cancel your booking without giving us enough notice, we are unable to fill that appointment time, and salon guests on our wait list miss the opportunity to receive our services.

It’s vital to the success of our business that we keep our team members’ schedules full.

We therefore respectfully ask that if you are unable to attend your appointment, please contact us ASAP and at least 2 days in advance. If we don’t receive 2 days’ notice to cancel your appointment then unfortunately, your Booking Fee becomes non-refundable.

All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment.

We completely understand that things can crop up at the last minute and can assure you that we will be sympathetic.